Privacy Policy

We collect information you provide directly, such as:

• Contact information — name, email address, and billing details when you create an account or make a purchase.
• Device information — headset model, serial number, firmware version, and usage data to improve product performance.
• Communication data — support tickets, survey responses, and feedback you share with us.

We also collect certain information automatically when you use our website or software, including IP address, browser type, and interaction data.

We use your information to:

• Provide, maintain, and improve our products and services.
• Process transactions and send order confirmations.
• Respond to your support requests and inquiries.
• Send product updates, security alerts, and promotional communications (with your consent).
• Analyze usage patterns to enhance user experience.
• Comply with legal obligations and enforce our terms.

We do not sell your personal data to third parties.

We may share your information with:

• Service providers — payment processors (Shopify, Stripe), shipping partners, and cloud hosting providers who help us operate.
• Legal authorities — when required by law or to protect our rights and users.
• Business transfers — in connection with a merger, acquisition, or asset sale.

All third-party service providers are contractually bound to protect your data and use it only for the services they provide to us.

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we remove your data within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time.

To exercise these rights, contact us at support@pimax.com. We will respond within 30 days.

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure — we cannot guarantee absolute security.

Pimax products and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our website. Your continued use of Pimax services after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at:

support@pimax.com

Pimax Innovation Inc.